Privacy Policy

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Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. 

Consultations Policy

We provide Consultations for $50. Our consults are in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. 

Cancellation Policy

• As a courtesy to our providers, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or $100 if there is a no-show. 
• If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s). 

• If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

• If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. 
• We do not accept returns or exchanges on gift cards. 
• Prepayments are refundable within ten (10) days of purchase. Services received cannot be refunded.
• Club Ella Rose membership deposits are non-refundable. Monthly credit balance can be used toward the purchase of products or services within Ella Rose Aesthetics but is not refundable if client choses to discontinue club membership. 

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Ella Rose Aesthetics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book appointments, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal information (such as name, phone number, email, and date of birth) when you book an appointment or sign up for promotions.

• Payment information when you purchase services.

• Information about your preferences and treatment history to enhance your experience.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.

• Provide personalized treatments and services.

• Send appointment reminders and special offers.

• Improve our website and customer experience.

3. No Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for marketing or other purposes. Your data is only used for the purposes outlined in this policy and is securely stored.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no online transmission is 100% secure, so we encourage you to contact us if you have any concerns.

5. Your Rights and Choices

• You may request access, corrections, or deletion of your personal information by contacting us.

• By entering your phone number, you are agreeing to receive text messages from Ella Rose Aesthetics. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out. See our Privacy Policy for additional details.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Hello@ellaroseaesthetics.com